No Refund Policy
Due to the custom craftsmanship involved in every step of your fire pit, we allow our customers to approve each step of production for custom orders. Shipment or pick up will occur only after your approval on custom orders.
Seasons Fire Pits include a 10 year manufacture’s limited warranty.
Seasons Fire Pits are warranted for 10 years after the date of purchase by the original owner with the original sales receipt. Seasons Fire Pits are made of high-quality carbon steel and are guaranteed not to burn through or rust through for 10 years. The original sales receipt will be required before warranty service is rendered. Returns received without prior authorization may be refused and returned to the sender at the sender’s expense. All returns must be sent freight prepaid to Seasons Fire Pits.
Your Fire Pit will be delivered LTL residential-curbside delivery. A delivery appointment and an adult signature are required to receive the shipment.
Curbside delivery service provides delivery of your item to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
If you need inside or rush delivery, we can arrange it for you at an extra cost. Please contact us directly for details.